SmartLink IM
SmartLink Chat is more than just an instant messenger; it's a smart hub that understands your business. It recognizes the key entities within your SmartBaise ecosystem—your jobs, your contacts, your invoices, and your reports—and seamlessly links them into your conversations.
Intelligent Communication
SmartLink Chat connects your conversations directly to your project data, creating a single source of truth.
Intelligent Entity Linking
When you type a job number like I-10002, mention a contact like "John Doe," or reference an invoice INV-0045, the system automatically recognizes it. Your message is instantly enriched with a direct link to that specific item in the software, allowing team members to jump to the relevant information with a single click.
Centralized & Job-Specific Channels
Create dedicated group chats for each project, bringing all stakeholders—from contract managers and on-site trades to external clients and adjusters—into one focused conversation. Or, spin up quick one-on-one chats for direct communication.
Actionable Previews
Don't just share a reference number; share the actual data. Pasting a link to a custom report you just built will show a preview, allowing team members to see the insights immediately, fostering faster, more informed decision-making.
Eliminate "Which One?" Ambiguity
By automatically linking to the exact job, contact, or document you're discussing, you remove all guesswork. Everyone in the conversation is looking at the same data, ensuring perfect clarity and reducing the risk of costly misunderstandings.
Create a Permanent Project Record
Keep all project-related communication logged and searchable within the context of the job itself. Stop digging through endless email threads or external app histories. SmartLink Chat creates a complete, chronological record of every decision and discussion, accessible to the entire project team.
Accelerate Collaboration
Turn questions into answers in seconds. A site manager can ask, "Can someone check the status of the variation on I-10005?" and the linked job allows the contract manager to instantly navigate to the project, check the details, and reply with a definitive answer.
Seamless Onboarding
When a new team member is assigned to a job, they instantly have access to the entire chat history for that project. They can get up to speed on all previous discussions and decisions without needing a single handover meeting.
With SmartLink Chat, your communication becomes as dynamic and integrated as the rest of your project data. It’s not just about talking; it's about connecting your team directly to the information they need to act.